Thames Water Trust Fund

If you would like to refer a customer to the Trust Fund, simply complete an online application form, including the income and expenditure information, through the process below:

1) Go to twtf.aurigaapp.org

2) Create an account

3) In the organisation drop down box, select other

4) Insert the name of your agency

5) Complete the application and submit

Please note: we would expect agencies to provide a benefit check and give debt advice prior to the application – if you are unable to provide this service, please indicate this on the application form in the notes section so that we can give the best possible service to the customer.

If you have any questions or queries, please let us know by contacting 0300 1236 001.