Access our services wherever you are
There are many ways you can find information and advice through our services, so that you can get the support you need, in a way that works for you, no matter the complexity of the issue.
Check your benefit entitlement and budget
Our ‘Better Off’ calculator makes finding out what benefits you are entitled to easier than ever.
By answering a few simple questions about your household, property, income and expenditure our calculator will tell you details of your benefit entitlements. It even allows you to send your results directly to us at Citizens Advice Kensington and Chelsea so that we can contact you to discuss any help you might need in making a claim.
Our ‘Better Off’ calculator also includes a budgeting tool, which allows you to keep a closer track on your finances, meaning you'll have a clearer picture of your income and expenditure whenever you need it.
Online Self-Help
The Citizens Advice website, operated and updated frequently by national Citizens Advice, offers a range of information across all advice areas that is up-to-date and accessible 24/7, every day of the year.
Every day, thousands of people visit our national website for the information they need and feel empowered to help themselves move forward with their issue. Select your issue from the options below to find the information you need.
Adviceline Telephone Service
For an easy, accessible way to speak with a fully trained adviser, you can contact us through our Adviceline telephone service. This is a national phone service but if you call from Kensington and Chelsea you are likely to speak to an adviser at one of our offices.
Adviceline is available 9am to 5pm, Monday to Friday.
Call now: 0808 278 7982
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Call now: 0808 278 7982 ~
Accessing Adviceline: Adviceline is usually busiest at the beginning and end of the day. We’ll answer your call as soon as we can but at busy times you might need to wait up to an hour.
Adviceline is not available on public holidays.
Call charges and information: If you call from a mobile, we’ll ask you to enter a local landline number on your keypad. This can be any number - we only use it to send your call to a local adviser if one’s available. Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges.
Other Telephone Services
We also offer specialist telephone services that are supported by national Citizens Advice.
If your issue relates to a specialist issue such as a consumer issue, a debt issue, or you are starting to make a claim for Universal Credit then you can get expert advice and information directly through these call channels.
Consumer Helpline
If you have a consumer issue like broken or faulty goods, or problems with energy, water or post, call:
Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.
Debt Helpline
If you have a debt or money issue like rent arrears, credit card problems or are struggling to pay your bills, call:
Lines are open Monday to Friday, 9am to 5pm and Saturday, 9:30am to 1pm.
Help to Claim Service
If you a question about starting a Universal Credit claim or would like help setting up a Universal Credit claim, call:
Lines are open Monday to Friday, 8am to 6pm. Lines are closed on bank holidays.
Drop-In Services
We operate some drop-in sessions around the borough throughout the week, usually on a drop-in basis for first-contact clients. To find out more click the button below: