Our Team
Our team at Citizens Advice Kensington and Chelsea is composed of dedicated employed staff, and volunteer staff and trustees. You can learn more about our team on this page.
Voluntary Staff
We are a volunteer-led organisation. This means that we put voluntary staff at the heart of everything we do. Our voluntary staff see and support the majority of our clients and we could not achieve our mission without them. That’s why we make the commitment to give our voluntary staff a first-class volunteering experience: including providing them with support through our rigorous and nationally recognised training programme, and ensuring their commitment is rewarded through exciting social events and community activities.
Employed Staff
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William Roberts
Chief Executive Officer
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James Cairns
Deputy CEO
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Matt Begg
Head of Advice and People Development
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Jean-Michel Jordan
Head of Volunteering
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Sasha Ward
Quality of Advice Lead and Debt and Money Management Lead
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Evgeniya Jacobs
Generalist Advice Supervisor and Welfare Benefits Lead
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Harmony Fitzgerald
Housing Advice Lead
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Sara Mayhew-Wilcox
Generalist Advice Supervisor
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Janet B.
Generalist Adviser and Energy Lead
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Flora O.
Generalist Adviser
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Cristina U.
Trainee Adviser
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Margaret W.
Pathfinder
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Angeline M.
Trainee Pathfinder
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Petúnia P.
Energy Adviser
Trustees
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Kate Blagden (Chair)
Kate has over 20 years’ experience in Financial Services, latterly focused on the Management of Non-Financial and Conduct Risks. She is well versed in corporate governance, having served as Chair, Vice Chair and Secretary on a range of Committees and Councils.
Kate's COO responsibilities for large global teams have included running Talent Management, Promotion and Renumeration processes.
Kate joined the Trustee Board in January 2021.
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Sanjay Jayant (Treasurer)
Sanjay has an MBA with over 35 years international and broad-based business management, product and sales experience. He started his career in sales & marketing roles, first in industrial raw materials and then in travel related services. He then spent the last 27 years working in Financial Services focussed on Operations, Strategy, Product Development & Management and Business Development with Swiss bank Corporation, Citibank, Royal Bank of Canada and HSBC, including 4 years in Hong Kong.
Sanjay recently returned home to London and joined the Board in December 2021.
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Claire Bruce-Lamblin
Claire is a graduate of the universities of Sorbonne, Cambridge, and Harvard. She qualified as a barrister and attorney, and was an in-house lawyer at the European Commission, EBRD, and Goldman Sachs.
She is the co-founder of an institute of philosophy and religion, and a soup kitchen in Soho.
Claire has been a member of the Board since 2018, but previously trained as an advisor and until she became a trustee, was a volunteer from 2005, concentrating mostly on employment matters.
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Joy Rhoades
A lawyer, Joy’s area of expertise is financial services regulatory compliance and risk, with assignments in Asia, and the United States.
A long-term resident of the borough, Joy is the lead on governance and trustee recruitment. She is passionate about diversity and inclusion and is a committed mentor and sponsor.
Joy joined the board in February 2021.
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Dr Jonathan Pinto
Jonathan is an Associate Professor at Imperial College Business School, where he has been since 2008. He has also been a visiting faculty member at London Business School.
He holds honorary editorial roles at two academic journals. Jonathan has a PhD from the University of Pittsburgh, an MBA from the Indian Institute of Management (Ahmedabad), and two Bachelor’s degrees from the University of Mumbai – a Bachelor of Commerce and an LLB. He has been an HR executive (P&G India), a management consultant (Andersen Consulting/Accenture), and an HR Head (Clarion Advertising, India). He has worked with over 50 organizations across six countries on three continents.
Jonathan joined the Board in November 2021.
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Dr Annie Mfula
Trustee
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Samantha Dunn
Samantha brings over 20 years of experience in strategy and supply chain, gained in consulting (BCG, Accenture & LRS Anthesis), industry (Unilever and Innocent) and the Public Sector (HMT, Cabinet Office). She has a proven track record of creating a vision and leading others to achieve it, managing change, and project delivery (to time and budget).
In her current role at BCG, she is a Manufacturing and Supply Chain expert, in their Global Operations practice.
Samantha joined the Board in January 2022, and enjoys spending time in South Africa (country of birth), hiking, playing tennis and golf, and spending time with friends.
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Cllr Dori A. Schmetterling
Dori spent much of his professional life in business development for companies supplying technical materials and equipment to the pharmaceutical industry in Europe and the region between the Nile and the Ganges.
Dori has mainly lived in Kensington since 1970. In May 2018 he was elected to Kensington and Chelsea Council, where he sits on the Housing and Communities Select Committee, among other activities.
He joined the Board in October 2018 as a council elected trustee.
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Cllr Will Lane
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Robert Orr-Ewing
Robert started his working life as a barrister, before starting up his own property letting and management business. He was then bought out by Knight Frank where he spent the rest of his professional life, latterly as an expert witness, giving evidence on behalf of leaseholders seeking to extend their leases or buy their freeholds. He retired from that in 2018, but remains Chairman of the Knight Frank Pension Fund.
His charitable experience started with the Kensington and Chelsea Council, ending up as chairman of the Housing Committee. More recently he served as a School Governor, and as a trustee of the John Lyon Charity. He has also been a trustee of the Campden Charities.
In 2022 he wrote and had published a book called “A Compendium of Contrarians”. In 2024, he started as a volunteer for Hammersmith and Fulham Citizens Advice and as a driver for Westway Community Transport.
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Fiona Wilkinson
Fiona has an extensive track record in complex, multi-national business, including board level roles at Visa Europe. She has broad experience of communications, risk, reputation and issues management, as well as sales and marketing. She has been a non-executive director for a fintech business, trustee and chair of Speakers Trust a UK-wide charity training young people in the skill of public speaking.
She is an accredited executive coach, a mental health first aider and SHOUT volunteer.
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Sarah Goldsmith
Sarah is a former capital markets and securities lawyer who has practiced in New York and London. She has extensive experience in governance, compliance, and regulatory issues as concerning general corporate representation, and more specifically, in corporate bond offerings. Whilst at a law firm, Sarah spearheaded efforts to create an associate pro-bono committee, as well as representing several pro-bono clients. Locally, Sarah has served on several parents’ committees at local schools and was a writer for the Kensington Magazine for over 10 years.
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Anna Moulton
Anna Moulton is an experienced global Human Resources leader who has led the HR strategy and teams in global organizations in media, consumer, and professional services industries. She has worked closely with executive and supervisory boards on wide-ranging strategy and governance topics. Anna is an EMCC accredited coach and works with a broad group of individuals supporting them in achieving their professional goals.
Anna believes passionately in the role that Citizens Advice plays in equipping people with the information, resources, and access to services that improve lives. Anna lives locally in the Royal Borough of Kensington and Chelsea with her husband and teenage daughter.