Find us: It’s never been easier!
We operate a number of drop-in services across the borough every week for clients with new issues. At these sessions we will explore your issue with you and discuss the next steps available to you. This may include signposting to information or referring you to a more appropriate service, or we may book you in for an advice appointment at a later time.
Please note that these are not locations for returning clients with existing issues (details of how to re-access the service for existing clients with existing issues are provided after first-contact).
We experience high demand at these locations so please be patient and you may be advised to return at a quieter time or wait to see an adviser. We advise clients to make use of the full time frame during which these sessions operate.
Please check back on this page regularly for the latest times and locations of our drop-in services.
Help and Advice Hubs
Our Help and Advice Hubs are based in community settings and are an initial access point to our services for support with any issue. We will ask you about your issue and help you find the best pathways to support, including working with our partners at locations to help resolve your query at the earliest opportunity. If your issue requires advice then we may refer you to another advice agency for specialist support or book you in for an appointment with one of our team.
WE CAN Hub
Location:
Chelsea Theatre, 7 World's End Place, London, SW10 0DR
Opening times:
Tuesdays 12:00 - 14:00
Kensington Town Hall Hub
Location:
Kensington Town Hall Customer Service Centre, Hornton Street, London, W8 7NX
Opening times:
Wednesdays 11:00 - 13:00
Kensington Leisure Centre Hub
Location:
Kensington Leisure Centre, Silchester Road, London, W10 6EX
Opening times:
Fridays 09:00 - 11:00
Can’t access us in person? Try our Adviceline Telephone Service
For an easy, accessible way to speak with a fully trained adviser, you can contact us through our Adviceline telephone service. This is a national phone service but if you call from Kensington and Chelsea you are likely to speak to an adviser at one of our offices.
Adviceline is available 9am to 5pm, Monday to Friday.
Call now: 0800 144 8848
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Call now: 0800 144 8848 ~
Accessing Adviceline: Adviceline is usually busiest at the beginning and end of the day. We’ll answer your call as soon as we can but at busy times you might need to wait up to an hour.
Adviceline is not available on public holidays.
Call charges and information: If you call from a mobile, we’ll ask you to enter a local landline number on your keypad. This can be any number - we only use it to send your call to a local adviser if one’s available. Calls to Adviceline are free from mobiles and landlines. You can see more about our call charges.
Other Telephone Services
We also offer specialist telephone services that are supported by national Citizens Advice.
If your issue relates to a specialist issue such as a consumer issue, a debt issue, or you are starting to make a claim for Universal Credit then you can get expert advice and information directly through these call channels.
Consumer Helpline
If you have a consumer issue like broken or faulty goods, or problems with energy, water or post, call:
Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays.
Debt Helpline
If you have a debt or money issue like rent arrears, credit card problems or are struggling to pay your bills, call:
Lines are open Monday to Friday, 9am to 5pm and Saturday, 9:30am to 1pm.
Help to Claim Service
If you a question about starting a Universal Credit claim or would like help setting up a Universal Credit claim, call:
Lines are open Monday to Friday, 8am to 6pm. Lines are closed on bank holidays.