Citizens Advice is a network of independent advice charities. When we say we’re for everyone, we mean it. People rely on us because we’re independent and totally impartial. We want to bring change in society through our advice, research and campaigns.
At Citizens Advice Kensington and Chelsea, we look for people who share our mission and can bring their skills to a variety of roles. If you’re exploring a career in the charity sector, whether you’ve worked in the sector before or not, then a career at Citizens Advice Kensington and Chelsea could be for you.
Work with us
Our vacancies
Debt Lead and Generalist Advice Supervisor
This exciting new role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people long with them, through a combination of:
On-the-day supervision to our paid and voluntary staff across various workstreams.
Conducting case review of debt issues (supported by our Quality of Advice and Case Review team) to ensure a gold standard in the quality of our advice.
Playing a leadership role in nurturing partnerships, such as with council officers and specialist debt charities, to support our debt advice work and create pathways for client solutions.
Shaping our directory of services for debt advice by supporting our leadership team to identify key areas of debt advice, desired client outcomes, and the steps required to resolve those client issues.
Design and deliver training on debt issues to both paid and voluntary staff, as well as to community stakeholders.
Supervise and monitor volunteers carrying out a small amount of casework where the client’s issue is of sufficient complexity to warrant engaging your expertise.
Guaranteeing compliance with Financial Conduct Authority rules and regulations.
Leading on research and campaign issues relating to debt and identifying where we can make a difference locally through our advocacy and case studies.
Salary: £37,717
Hours: 37.5 hours per week
Deadline: 12th May 2025, 5pm
Process: To apply please send your CV and cover letter to management@citizensadvicekc.org.uk.